FAQ

1. Is it safe to order on www.mehair.com?
      A): Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All the payment process is done by Mate Charge, which is known for its top security and anti-fraud systems. None of your credit-card details will be leaked.

2. How can I track my parcel online?
      A): We will send you an email with tracking No. and tracking link after sending out your items, and you can track the status of your parcel online. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email at Service@mehair.com or Live-chat directly.

3. How can I check the status of my order?
       A): You could check the status of your order in the order history by logging into your account.

4. What kind of currency do you accept?
       A): At present, we accept USD, GBP, EUR and AUD currency. If you order from another country, your credit card statement will reflect the converted amount based on your bank's real-time exchange rate.

5. Can I change my order after checkout?
      A): Please notice that once an order has been placed and processed, it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us at Service@mehair.com or contact our online-support directly at the first time with your order number. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled. If the package has already left our ware house, you can refuse to accept the package, or use the supplied package return sticker to send it back to us free of charge. Once you have received your online order, please refer to our return instructions on www.mehair.com.     

6. What should I do if I never received the shipment?
     A): You can email our customer service team directly on the lost shipment at Service@mehair.com and we will investigate the case. Once we are convinced that the item is lost, we will replace it with a new shipment or refund.Be Noticed: We will not be responsible for the lost if you have filled incorrect information in the order form. And we are here to note our valued customers that you should track the items online frequently after we send you the tracking information so as to avoid any troubles that may cause in the delivery process.

7. What should I do if the items were damaged upon receipt?
      A): Please inform us at Service@mehair.com immediately about the photo of the damaged ones upon receipt. Once receive your email in detail, we will send out a new replacement or issue a refund. Please don’t worry and we will give you the most satisfactory solution within 24 hours a day.

8. If I forget my password, how can I get it again? And how to change my password?
      

      A): If you forget your password, follow the steps below: 
1. Try to log in your email, and click "Forgot your password?" below the "log in" button.
2. Fill in your correct email address then, we will send your original password to your email.
3. Check your password in your email.

And if you want to change your password, follow the steps below: 1. Log in your email on our site, go to your account (your user center)-password.2. Fill in your current password and new password and submit.Then you can change your password successfully.